Client Digital Marketing Associate

Chicago, DC, Orlando/Tampa, Denver
Gather Voices is seeking a Client Digital Marketing Associate to join its fast-growing organization within the Customer Success Team.

Gather Voices is seeking a Client Digital Marketing Associate to join its fast-growing organization within the Customer Success Team.

About the company

Gather Voices was established in early 2017, born from the urgent need of digital marketers to increase their ability to manage video at scale, and a desire to differentiate their organizations by deepening relationships with their constituents. Co-Founders Michael Hoffman and Joel Resnik are currently building a team of creative high-performers, centered on a culture of trust and the core values of Openness, Ambition, Customer Success and Inclusion.

Now over 140+ clients strong and growing quickly, Gather Voices is entering its next phase of growth.  Backed by world-class investors, we are implementing a growth strategy that focuses on the needs of Associations and Events industries (to start). Our video solutions make it possible for organizations to deepen relationships with their constituents by creating and sharing video content with anyone anywhere. Our solutions enable a 10X increase in video production, produced 10X faster than traditional methods, resulting in a 3-5X increase in engagement. 

What sets us apart?

  • Our solutions are intuitive and our vision is big.  We are creating a new category that will revolutionize the way organizations tell stories and utilize video.
  • We believe that being open to new thinking will draw talent. That being ambitious will help us see the opportunity that others miss. That being engaging will delight customers. And that being simple will make our products intuitive. In a world where excellent technology is a given, where organizations' need for video is booming, where trust between people and institutions is at historic lows, we believe that being unapologetically human will create distinctiveness and rapid growth.

About the role

For organizations, co-creating content with their audience is something new and they haven’t used a solution set like ours before.  Because of this we are seeking someone with agency experience who has supported or managed multiple clients digital marketing campaigns to enable our clients to recognize greater value even faster.  This role reports to the CRO and works within the Customer Success team.  

Setting our clients up for success requires the ability to think through their initial use-case ideas, the outcomes they want to achieve, and how to blend all of that into a simple onboarding & implementation process.  From there, this role will help with performance management ensuring that the activation and conversion metrics for content creation meets expectations.  As the client transitions to content management this role will shift gears into technical support and, most importantly, into content utilization support.  

Our clients include top charities, corporations, and trade associations. They need your help to succeed. We are looking for someone who will thrive in a fast paced, collaborative, customer-first, and remote culture, and who is comfortable taking initiative.  Our clients utilize the videos collected to influence and activate their audience to take action, which is why experience in digital marketing across social media, websites and email channels is preferred.   A clear understanding of digital marketing funnels and Key Performance Indicator setting, reporting and actions taken based on those results are fundamental skills we are looking for.

Responsibilities:

  • Facilitate onboarding sessions that focus on defining objectives & success metrics that support use-case deployments
  • Performance management on both activation tactics and content utilization tactics
  • Workflow, campaign and project support real-time to enable optimized results
  • Ability to report both internally and externally client performance
  • Support our customers on their issues and questions related to the product
  • Proactively engage existing clients to help with retention
  • Assist in the creation and deployment of client communications
  • Develop updated training, recognition & welcome videos for our clients
  • Participate in product testing and feedback process

Qualifications:

  • Entry level experience working at a digital marketing agency supporting multiple clients and their projects & campaigns
  • Understanding of marketing needs, objectives and outcomes
  • Curious, collaborative, and outcome driven by nature
  • Team player that is comfortable in environments that regularly change
  • Comfortable with creating videos and is interested in new technologies
  • Alignment with our core values of Openness, Ambition, Success, and Inclusion

What's in it for you?

At Gather Voices, we offer:

  • A competitive base salary of $48,000.00 annually plus Quarterly Bonus Opportunities of 10% of annual salary based on company and Individual performance
  • A competitive insurance benefits package that fully covers you for Health & Dental and up to 50% of your partner or dependents
  • Long term incentives with Equity & 401K plan including matching contributions
  • Advancement opportunities consistent with the growth of the organization
  • Flexible work options, including the ability to work remotely
  • The satisfaction of scaling a new business, in a new category, based on shared culture, values, and character

Let's Connect

If you believe in the future of video, the need for deeper relationships, the opportunity to create a new category of technology solutions, and want to be a part of an amazing team that makes this happen, let’s have a conversation (confidential, of course). Please fill out the form and make a quick video. We look forward to hearing from you.

As an equal opportunity employer, Gather Voices is committed to recruiting and retaining a diverse workforce, and we look for candidates who have a high level of demonstrated comfort with cultural competency; people of color, people with disabilities, women, and lesbian, gay, bisexual, and transgender people are encouraged to apply. All applicants will be considered without regard to race, color, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.

Apply for This Position

If you're interested in this role, you can apply here in a few simple steps.

First, fill out this application form & attach your resume. After you submit the form, you'll be redirected to a page where you will submit an application video using the Gather Voices platform. Both the form and the video are required to complete the application.

We look forward to hearing from you!