Gather Voices is seeking a Director of Customer Success to join its fast-growing team.
Gather Voices was established in early 2017, born from the urgent need of digital marketers to increase their ability to manage video at scale, and a desire to differentiate their organizations by deepening relationships with their constituents. Co-Founders Michael Hoffman and Joel Resnik are currently building a team of creative high-performers, centered on a culture of trust and the core values of Openness, Ambition, Customer Success and Inclusion.
Recently recognized as one of the Top 50 Startups To Watch by Built In Chicago with over 50+ clients strong and growing quickly, Gather Voices is entering its next phase of growth. Backed by world-class investors we are implementing a growth strategy that focuses on the needs of Associations and Events industries (to start). Our video solutions make it possible for organizations to deepen relationships with their constituents by creating and sharing video content with anyone anywhere. Our solutions enable a 10X increase in video production, produced 10X faster than traditional methods, resulting in a 3-5X increase in engagement.
This stage of growth requires dedication and fortitude to blaze the path that will get us to our destination. It requires a unique balance of independence & unparalleled teamwork. Our fast-paced journey is a perfect fit for someone that’s a humble, collaborative, ambitious self-starter, and wants to level-up our customer’s success processes, technology, and team.
What sets us apart?
Gather Voices believes in putting the client at the center of everything we do. In fact, our first full-time hire was a Customer Success Manager because we understood the need to serve our clients and provide value quickly. Building on this we are looking to build and offer a best-in-class post-sales experience to our customers. To make our customers successful, we must approach them with empathy, make their journey easy, and provide essential value in the moments that matter throughout their journey. Customer Success is essential to improved revenue and overall company growth. We are seeking a leader who will evolve the customer success organization’s vision, strategy, processes, and execution, acting as a catalyst to improve the quality of our services and overall customer experience.
As our Director of Customer Success, you will combine strategy, execution, management and leadership to drive growth and adoption of our technology, boost renewals, and glean strategic insights that improve our product value. We seek a passionate, consultative, strategic, high-empathy leader as part of our initial leadership team. We prefer someone based in Chicago but are open to engaging with top-tier talent that is willing to go the extra-mile located elsewhere.
WHAT’S IN IT FOR YOU?
If you believe in the future of video, the need for deeper relationships, the opportunity to create a new category of technology solutions, and want to be a part of an amazing team that makes this happen, let’s have a conversation (confidential, of course). Please email your resume and cover letter to firstname.lastname@example.org. We look forward to hearing from you.
As an equal opportunity employer, Gather Voices is committed to recruiting and retaining a diverse workforce, and we look for candidates who have a high level of demonstrated comfort with cultural competency; people of color, people with disabilities, women, and lesbian, gay, bisexual, and transgender people are encouraged to apply. All applicants will be considered without regard to race, color, national origin, religion, sexual orientation, sex, marital or parental status, disability, gender identity or expression, age, or any other basis prohibited by law.